Terms & Conditions
GENERAL
Minimum passenger numbers may apply. Reservations confirmed by 9am the day prior to date of activity booked.
If adverse weather or conditions prevent us from flying or prevent the activity from going ahead, you may reschedule for the next available day, space permitting.
Flight durations are indicative. Flight time and flight paths are at the discretion of Southern Lakes Helibike, subject to safety, pick-up locations and weather conditions.
Passenger loads are subject to the weight and balance limitations of the helicopter, and are at the discretion of Alpine Helicopters under Civil Aviation rules.
PAYMENT
All prices are charged in New Zealand Dollars (NZD) and include GST of 15%. We accept cash, Visa, Mastercard. Payment by direct bank transfer in NZD can also be arranged. Full payment is required at the time of booking. Please note a 3% surcharge will apply to all credit card payments.
Credit Card Verification Procedure:
Upon the guest's arrival at our location, we ask that they present the credit card used for the online booking. Additionally, a government-issued photo ID (such as a driver's license or passport) will be required for verification.
It's important that the credit card holder themselves is present during the verification process. If the cardholder is not the guest arriving, we will need written authorisation from the cardholder. This authorisation should be accompanied by a copy of their photo identification, confirming that the payment was indeed made by them.
Alternative Payment Options:
In cases where the guest cannot provide the credit card used for the booking, we will be required to take alternative payment methods upon their arrival.
CREDIT
Credit is only available to approved trade partners by prior arrangement. Where credit terms have been agreed, all invoices to be paid by the 20th of the month following the invoice. Cancellation fees, if any become the responsibility of the booking agent to collect.
CANCELLATION POLICY
If you cancel you will be charged a cancellation charge based on a percentage of the total price of the booking as set out below:
Cancellation advised more than 24 hours prior to activity date: 0% (no cancellation charge)
Cancellation advised within 24 hours of activity date: 100% (no refund)
No show: 100% (no refund)
GIFT VOUCHERS
Valid 365 days from the date of purchase, gift vouchers are non-refundable. Where the guest cannot attend due to medical reasons, a valid medical certificate must be presented.
REFUND POLICY
Bookings cancelled by Southern Lakes Helibike due to inclement weather, that cannot be rescheduled will be refunded.
All transactions are conducted in NZD. Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. No liability is accepted for these variances or any subsequent credit card/bank charges relating to these transfers.
It is recommended that you have comprehensive travel insurance to protect against unforeseen circumstances that may affect your travel plans.
Refunds are not given if your guide deems you unfit to continue with the activity due to lack of ability or fitness, or there are safety concerns and/or intoxication.
EQUIPMENT
All biking equipment must be in safe and working order, you guide reserves the right to deem if your equipment is appropriate to use for the activity. All guests must wear helmets.
RISK DISCLOSURE
All guests must complete the SLHB Risk Disclosure before participating in any activity, if your experience is inclusive of a Glendhu Bike Park aspect you must also complete the relevant waiver for Park Entry before the day of your activity.